Shipping and Returns

SHIPPING INFO

 

Shipping Australia only.

Free Shipping on orders $75 and over.
Express Shipping $10 Capped.

Local Pick Up available From on Select Items (Please See Item Notes).

Monday – Friday 9am – 5pm
Pick Up From:

Goilath Skate/Black Flys
189 Albert Street
Brunswick VIC 3056

 

Orders will be shipped the following business day after payment is received using Australia Post. All orders will obtain a tracking number so you know where your order is. We will send an order confirmation once shipped with your tracking number. When you’re in the checkout you will have a choice of two delivery options available, Parcel Post and Express Post. Estimated shipping times below.

 

Express Post
Australia post guarantee next business day delivery within the Express Post delivery network#.
Parcel Post*

Delivery Areas Delivery by (business days after posting)
Within metropolitan areas of capital cities
or within the same city or town or environs		 Up to 2 days
Between a metropolitan area of a capital city
and a country location		 3-4 days
Between country locations  4-5 days

 

#Next business day delivery to remote areas and roadside delivery addresses is not guaranteed.
*All shipping times are approximate and may take longer or shorter due to peak seasons.

 

RETURN POLICY

We want you to be 100% satisfied with your purchase. If you’re unhappy with something you have purchased our return policy is below.

 

  • Make contact Via our email [email protected]
  • Please quote:
    • Personal details
    • Reason for return
    • Order number
  • Items must be returned within 21 days from purchase date
  • Returned items must be unworn, unwashed, and with original tags attached
  • Return shipping will be at buyers expense

All returns must be made to

The Famous Store
PO BOX 39
Hervey Bay, QLD 4655
Australia
We will not offer a refund for change of mind or incorrect fit, so please choose your item(s) carefully. We will however offer an exchange or online credit (valid for 6 months).
We will happily refund your item(s) providing you meet the STATUTORY RIGHTS as set by the Australian Competition & Consumer Commission (ACCC)
* A shipping fee will apply for any returned item(s).

Warranty claims
If the product has been worn and seems to have a manufacturing fault, you can send it back to us to be assessed by the manufacturer. For a warranty claim you must provide a proof of purchase/order confirmation/shipping confirmation. Once the item has been assessed we will then contact you with the outcome; this can take up to 2 to 3 months.